Contact
Contact Kissa Kyoto
We reply to most messages within 1–2 business days (Japan time).
Kissa Kyoto Support
t531346863@gmail.com
Please include your order number for order-related messages.
We can help with
- Shipping to Singapore or Hong Kong — shipping policy
- Transit damage within 24 hours of delivery — returns policy
- Gift recommendations and vessel sizing questions
- Product provenance or care questions
Before you write
- Transit damage: contact within 24 hours with photos of outer box, inner packaging, and the item
- Non-quality returns: not accepted, including change of mind
- B-grade items: sold with condition noted; final sale unless damage exceeds the description