Returns and Damage Policy

Returns and fragile item support

We want every vessel to arrive safely and feel right in your home.

Transit damage (fragile items)

If a cup, bowl or vessel arrives broken or clearly damaged in transit, please contact us within 24 hours of delivery. Include photos of:

• the outer shipping box
• inner packaging
• the damaged item

We will review the case and offer a replacement or refund where appropriate. Please keep all packaging until the review is complete.

Non-quality returns

We do not accept returns for non-quality issues. This includes change of mind, preference, size expectation, colour variation within normal handmade ranges, or regret after purchase.

Quality issues and defects

If an item has a confirmed quality defect or arrived incorrect, contact us within 24 hours of delivery with photos. We will review the case individually.

Used tableware

Used tableware or vessels cannot be returned unless defective. Items must be unused, clean, in original condition and safely packed for return.

B-grade items

Products marked B-grade are sold with their condition noted in the listing. B-grade pieces are final sale unless they arrive with damage beyond what was described.

Refunds

Approved refunds are processed to the original payment method after a transit-damage or confirmed defect case is reviewed.

Contact

Visit our Contact page for damage or defect support.